Privacy and terms
Last updated · August 2026
Who we are
Frame Physiology is operated by Main Care Pty Ltd, ABN 44 668 772 969, of units 2 and 3, 542 Balfour Street, Southern River WA. Services are delivered by Exercise Physiologists accredited with Exercise and Sports Science Australia (ESSA). Any agreement for services is with Main Care Pty Ltd.
Privacy
What we collect
- Contact details you provide when booking: name, phone, email and how you heard about us.
- Health information you provide for assessment and exercise programming, including screening answers, test results, your BASE Score and Independence Age, and clinical notes.
- Payment records. Card details are processed by our payment provider and are not stored by us.
- Website and advertising analytics. We use the Meta pixel on this website to measure how people find us and whether our advertising works. It records pages viewed and whether you selected our booking button, and it may be matched by Meta to a Facebook or Instagram account. It does not record your assessment results, your health information or anything you tell your clinician.
- Cookies and similar technologies used by that pixel. You can block or remove them in your browser settings, and doing so does not affect your ability to book, call us or use this site.
How we use it
- To deliver and adjust your services: assessment, your 12 Week Independence Plan, coaching and retesting.
- To communicate with you about bookings, reminders and your results.
- To write to your GP or specialist about your assessment and progress, only with your consent.
- To report on the service in aggregate, using de identified information only.
Protection, access and complaints
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure, consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We do not sell personal information. You may request access to, or correction of, your information by contacting the clinic. If you have a privacy concern, raise it with us first; if unresolved, you may complain to the Office of the Australian Information Commissioner.
Advertising and your choices
You can opt out of personalised advertising from Meta in your Facebook or Instagram ad settings, and most browsers let you block tracking cookies entirely. Health information you give us as a client is never used for advertising and is never shared with advertising platforms. If you would rather we did not track your visit at all, use the phone number above to book instead.
Website terms
- The information on this website is general in nature. It is not medical advice, and reading it does not create a clinician and client relationship.
- The Strength & Balance Assessment and the BASE Score guide exercise programming. They are not diagnostic instruments, and clinical decisions remain with your medical team.
- Figures shown on this site are measured group averages from our own cohort. Individual results vary, and no particular result is promised to any individual.
- To the extent permitted by law, we accept no liability for loss arising from reliance on the general information on this website.
Screening and safety
All clients complete pre exercise screening. We may require medical clearance from your doctor before commencing or continuing services. If you experience pain, dizziness or unusual symptoms during exercise, stop and tell your Exercise Physiologist.
Bookings, payments and cancellation
- The Strength & Balance Assessment is $49 paid at your visit. To change your appointment time, contact the clinic and we will rebook you.
- Stronger & Steadier membership is $70 per week for two coached small group sessions, billed weekly.
- Membership may be cancelled with 14 days written notice. No cancellation fee. No minimum term.
Our service commitment
The $49 Clarity and Plan Guarantee. If you do not walk out of your assessment feeling clearer and more confident about what to do over the next 12 weeks to stay independent at home, tell us at the desk and we will refund your $49 on the spot.
This is a commitment about the clarity of our service. It is not a guarantee of any health outcome. It is provided in addition to your rights under law and does not limit them.
Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us, and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
Intellectual property
BASE Score, Independence Age, the 12 Week Independence Plan, Stronger & Steadier and the Frame mark are trade marks used by Main Care Pty Ltd. The assessment method, scoring system and program materials are proprietary to Frame Physiology. Website content is copyright Main Care Pty Ltd and may not be reproduced without permission.
Governing law
These terms are governed by the laws of Western Australia.
Contact
Frame Physiology · Units 2 and 3, 542 Balfour Street, Southern River WA
Phone 0489 267 123 · hello@framephysiology.com.au